Privacy Policy

When you submit a service request through our contact form, we collect:

• Your full name

• Email address

• Phone number

• Service type requested

• City / location

• Message or description of your HVAC issue

We do not collect payment information, social security numbers, or any sensitive financial data through our website.

We use the information you provide to:

• Respond to your service request and contact you about scheduling

• Generate and send your service ticket ID for tracking

• Send confirmation emails about your request

• Notify our team about new service inquiries

• Improve our services and customer experience

We do not sell, trade, or rent your personal information to third parties.

When you submit a service request, you will receive:

• A confirmation email with your unique Ticket ID (HVAC-XXXXXX)

• Follow-up communications from our team regarding your service

You may opt out of non-essential communications at any time by contacting us at truflowhvac@gmail.com.

Your service request information is stored securely in our database hosted on MongoDB Atlas, a cloud database service with industry-standard security measures including:

• Encrypted data storage

• Secure HTTPS connections

• Access controls limited to authorized staff only

We retain your information for as long as necessary to provide our services and comply with legal obligations.

Our website uses minimal cookies necessary for the site to function properly. We do not use tracking cookies or third-party advertising cookies.

You can control cookie settings through your browser preferences.

Our website uses the following trusted third-party services:

• Email delivery service for sending confirmation emails

• Map services (OpenStreetMap via Leaflet.js) for displaying service areas

These services have their own privacy policies and we encourage you to review them.

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Withdraw consent for future communications

To exercise any of these rights, contact us at truflowhvac@gmail.com.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: truflowhvac@gmail.com

📞 Direct: (630) 999-0127

🏢 Office: (888) 581-5178

🌐 Website: www.truflowhvac.com